Vera Credit Online Access Agreement

These Terms of Use (“Terms”) are entered into by and between you and Vera Inc. (“Vera,” “we,” “us,” or “our”). They govern your access to and use of www.vera.credit (the “Site”), the Vera mobile application (the “App”), and any services offered through the Site or App (collectively, the “Services”).

By using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.

Important: Use of any Vera Credit Card is governed solely by the Cardholder Agreement, not these Terms.

For purposes of this Agreement, the following terms have the meanings set forth below. These definitions are intended to provide clarity and consistency throughout the Agreement.

• “Agreement” means this Online Access Agreement, as amended from time to time. 
• “Service” refers to all Vera Credit online services, including but not limited to the Website, the Mobile Banking Service, and any other electronic channels through which you may access your Eligible Accounts.
• “Website” means www.vera.credit and all related web pages maintained by Vera Credit.
• “Mobile Banking Service” means the Vera Credit mobile application and related handheld device services, including browserbased and textbased banking. 
• “Eligible Account” means each Vera Credit product or account you own or apply for that may be accessed through the Service. Eligible Accounts include credit card accounts, deposit accounts, and other products designated by Vera.
• “Owner” means each person identified in Vera’s records as an owner of an Eligible Account. 
• “Delegate” means a person authorized by an Owner to access Eligible Accounts through the Service. 
• “Authorized Representative” means a person designated by an Owner to act on their behalf with respect to Eligible Accounts. 
• “Handheld Device” means a mobile phone, tablet, or other portable device capable of accessing the Service.
• “Business Day” means Monday through Friday, excluding Saturdays, Sundays, and federal banking holidays. 
• “Electronic Record” means any disclosure, notice, statement, or other communication provided electronically under this Agreement. 
• “Communications” means collectively all disclosures, notices, agreements, fee schedules, statements, records, documents, and other information Vera provides to you or that you submit to Vera in connection with the Service. 
• “Current Version” means a version of software that is currently supported by its publisher. 

This Agreement governs only your use of Vera’s online and mobile access channels.

Your Cardholder Agreement governs the terms of your credit card account.

Our Terms of Use govern general website/app use.

Our Privacy Notice explains how we collect, use, and share your personal information. 

If there is a conflict, the Cardholder Agreement controls for credit terms, while this Agreement controls for online access.

To use the Service, you must be at least eighteen years old and a legal resident of the United States. You may not use the Service if you are located in a country subject to U.S. sanctions administered by the Office of Foreign Assets Control (OFAC). By using the Service, you represent and warrant that you meet these eligibility requirements.

The Service allows you to access your accounts, view balances, transfer funds, receive alerts, and manage your account preferences. You are responsible for maintaining the devices, software, and internet connection necessary to access the Service. You also agree to safeguard your login credentials and to notify Vera immediately if you suspect unauthorized access.

Please note that electronic transfers do not require multiple signatures, even if your account requires them for checks. Any authorized signer may initiate transfers electronically.

By agreeing to this Agreement, you consent to receive disclosures, notices, statements, and other communications electronically. This consent applies to all Vera products and services you access online. You may withdraw your consent at any time by contacting us at 1-8007691306, but doing so may limit your ability to use online services. If you withdraw consent, we may revert to paper statements and communications, and additional fees may apply where permitted by law.

You must maintain a valid email address and compatible hardware and software to receive electronic records. Vera may provide paper copies upon request, and we will continue to provide certain communications in writing if required by law. Communications will generally be in English, and if you require assistance in another language or format, we encourage you to request interpreter services or alternative formats.

This section applies to all electronic funds transfers (“EFTs”) initiated through the Service. EFTs include transfers between Eligible Accounts, payments to third parties, and other electronic transactions permitted by Vera.

Applicability

These provisions apply to all Consumers who use the Service to initiate EFTs. A “Consumer” is a natural person who owns an Eligible Account primarily for personal, family, or household purposes.

Liability for Unauthorized Transfers

You must notify Vera immediately if you believe your credentials have been compromised or if an unauthorized EFT has occurred. Your liability for unauthorized transfers is governed by federal law (Regulation E).

• If you notify Vera within two Business Days after learning of the loss or theft, your liability will not exceed $50.
• If you notify Vera after two Business Days but within 60 days of receiving your statement, your liability may be up to $500.
• If you fail to notify Vera within 60 days, you may be liable for the full amount of unauthorized transfers occurring after that period.

Error Resolution 

If you believe an error has occurred in connection with an EFT, you must contact Vera promptly. You may call 1-8007691306 or write to Vera Credit, Attn: EFT Disputes, 700 W. Saint Clair Ave., Ste. 100, PMB 500, Cleveland, OH 44113.

• You must provide your name, account number, description of the error, and the dollar amount involved. 
• Vera will investigate and report results within 10 Business Days. If additional time is needed, Vera may take up to 45 days but will provisionally credit your account within 10 Business Days.
• Vera will correct any confirmed error promptly and notify you of the outcome.

Documentation

You will receive periodic statements reflecting EFTs made through the Service. You may also access transaction history online. Statements and transaction records are considered sufficient documentation of EFTs.

Notice of Change in Amount

If you authorize recurring EFTs that vary in amount, Vera will notify you at least 10 days before the scheduled transfer if the amount differs from the previous transfer, unless you have agreed to receive notice only when the amount falls outside a specified range.

Stop Payment of Preauthorized EFTs

You may stop payment of a preauthorized EFT by contacting Vera at least three Business Days before the scheduled transfer. You must provide sufficient information to identify the transfer. Vera may charge a fee for stop payment requests, as disclosed in your account agreement.

The Service allows you to request and receive informational and/or actionable messages (“Alerts”) about your Eligible Accounts. Alerts may include balance updates, transaction notifications, payment reminders, or other accountrelated information. Alerts are intended to supplement, not replace, your own account monitoring responsibilities.

Registration for Alerts

To receive Alerts, you must be enrolled in the Service and provide a valid email address or mobile phone number. Each Owner, Delegate, or Authorized Representative must register separately. By registering, you consent to receive Alerts through the delivery channels you select. 

Content and Security of Alerts

Alerts may not be encrypted and may include your name and limited account information. Because Alerts are transmitted through thirdparty networks (such as email providers or mobile carriers), Vera cannot guarantee their confidentiality. You acknowledge that Alerts may be intercepted, altered, or delayed by factors outside Vera’s control.

Delivery Timing

Delivery of Alerts depends on your internet service provider, mobile carrier, and other third parties. Vera does not guarantee timely delivery or accuracy of Alerts. You agree that Vera is not liable for losses resulting from nondelivery, delayed delivery, or inaccurate content in Alerts.

Termination of Alerts

You may stop Alerts at any time by changing your preferences in the Service. Vera may terminate Alerts at any time without notice. If you do not access your Eligible Accounts through the Service for a period of three consecutive months, Vera may terminate all Alerts automatically.

Certain Eligible Accounts are eligible to receive statements electronically (“Online Statements”). Online Statements supplement or, in some cases, replace paper statements. Online Statements are provided in PDF format and may include legal notices or disclosures that normally accompany paper statements.

Eligible Accounts 

Accounts with recurring periodic statements, such as credit card accounts and certain lines of credit, are eligible for Online Statements. Vera may designate additional Eligible Accounts from time to time.

Enrollment for Online Statements

To enroll, you must be registered for the Service and provide a valid email address. Enrollment may require you to confirm your consent to receive statements electronically. By enrolling, you agree that Vera may discontinue mailing paper statements unless required by law.

Accessing Online Statements 

You may access Online Statements through the Website or Mobile Banking Service. Statements are generally available within two Business Days after the statement cycle ends. You may view, download, or print Online Statements at your convenience.

Changing Statement Delivery Method

You may switch back to paper statements at any time by updating your preferences in the Service or contacting Vera at 1-8007691306. Vera may charge a fee for paper statements where permitted by law.

YearEnd Tax Reporting Documents

Certain tax reporting documents, such as IRS Form 1099, may be delivered electronically if you consent. Otherwise, they will be mailed in paper form. Vera will comply with applicable law regarding electronic delivery of tax documents. 

Termination of Online Statements

Vera may terminate Online Statements at any time without notice. If you close your Eligible Account or withdraw consent to electronic communications, Online Statements will be discontinued and paper statements will be mailed.

The Service may rely on thirdparty software providers to deliver certain features, such as account aggregation, payment processing, or mobile device security. These providers may require you to accept their own terms of use. By using the Service, you agree to comply with any applicable thirdparty terms.

Description of ThirdParty Content

The Service may display or provide access to content created or maintained by third parties, including financial institutions, payment networks, or service providers. Vera does not control the accuracy, completeness, or timeliness of thirdparty content.

Security of Data Transmission and Storage

Thirdparty software may transmit or store your data in accordance with industry standards. Vera requires its providers to use reasonable security measures, but Vera cannot guarantee that unauthorized third parties will never access or misuse your data. You acknowledge that use of thirdparty software is at your own risk. 

Disclaimers for ThirdParty Software and Content

Vera disclaims all liability for losses arising from your use of thirdparty software or content. You agree that Vera is not responsible for errors, delays, or failures caused by thirdparty providers. Any concerns should be directed to the relevant provider. 

Additional Limitations of Liability 

To the fullest extent permitted by law, Vera shall not be liable for damages of any kind arising out of or in connection with thirdparty software or content, including indirect, incidental, or consequential damages. 

Fees for Eligible Accounts 

You agree to pay all fees associated with your Eligible Accounts as disclosed in your Cardholder Agreement or other applicable agreements. Fees may include service charges, overdraft fees, late fees, returned item fees, and other charges. Vera may amend its fee schedule at any time with notice to you.

Mode of Payment

Fees will be charged directly to your Eligible Account. Payment must be made in U.S. dollars from a U.S. deposit account in a form acceptable to Vera. Vera may resubmit returned payments electronically and may adjust your account to correct errors or process reversals.

Consequences of NonPayment 

Failure to pay fees may result in suspension or termination of your access to the Service. Vera reserves the right to collect unpaid fees through any lawful means, including reporting delinquency to credit bureaus.

Passwords and Protecting Your Security

You are responsible for maintaining the confidentiality of your username, password, and other credentials. You must not share your credentials with anyone. If you suspect unauthorized access, you must notify Vera immediately.

MultiFactor Authentication 

Vera may require multifactor authentication (MFA) for certain transactions. MFA may include onetime passcodes, biometric verification, or other security measures. You agree to comply with all MFA requirements.

Other Security Tools

Vera may recommend or provide security software to protect your Eligible Accounts. Use of such tools is optional but encouraged. Vera is not responsible for the performance of thirdparty security software.

Protecting Your Devices 

You are responsible for maintaining the security of your devices, including installing updates, using antivirus software, and avoiding malware. Vera is not liable for losses caused by your failure to secure your devices.

Vera’s Security Measures

Vera employs industrystandard security protocols, including encryption, firewalls, and intrusion detection systems. However, Vera cannot guarantee that unauthorized third parties will never breach these measures. You acknowledge that you provide your information at your own risk.

General Privacy Principles 

Vera is committed to protecting the privacy of individuals who use the Service. Our collection, use, and disclosure of personal information is governed by the Vera Privacy Notice, which is provided separately and incorporated by reference into this Agreement. By using the Service, you consent to the collection and use of your information consistent with that Notice.

Information We Collect

When you use the Service, Vera may collect information including, but not limited to:

• Account numbers and balances; 
• Transaction history; 
• Device identifiers and IP addresses; 
• Login credentials; 
• Communications preferences; 
• Technical data such as browser type, operating system, and connection speed. 

How We Use Information

We use information collected through the Service to:

• Provide and improve the Service; 
• Authenticate users and prevent fraud;
• Deliver alerts, statements, and other communications;
• Comply with legal and regulatory requirements; 
• Conduct analytics and product development. 

Sharing of Information 

We may share information with affiliates, service providers, payment networks, and regulators as permitted by law. We will not sell your personal information to third parties.

Your Choices 

You may manage your privacy preferences through the Service. Certain communications are required by law and cannot be opted out of. You may withdraw consent to electronic communications, but doing so may limit your ability to use the Service.

Keeping Contact Information Current 

You are responsible for keeping your email address, phone number, and mailing address current. Failure to do so may result in missed communications or suspension of access.

Compliance with Export Controls and International Use

You agree not to use the Service in violation of U.S. export control laws. The Service is intended for use within the United States. Access from other jurisdictions may be restricted.

Responsibility for Delegates and Authorized Representatives

If you authorize a Delegate or Representative to access your Eligible Accounts, you are responsible for their actions. Vera may rely on instructions provided by Delegates as if they were provided by you.

Responsibility for Equipment and Connectivity

You are responsible for acquiring and maintaining the devices, software, and internet connection necessary to use the Service. Vera is not liable for losses caused by your failure to maintain adequate equipment or connectivity.

Disclaimer of Warranties 

The Service and all related content are provided “as is” and “as available.” Vera disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and noninfringement. We do not warrant that the Service will be uninterrupted, errorfree, or free of viruses.

Limits on Liability 

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THIS SERVICE. THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES ARISING FROM YOUR USE OF THE SERVICE. THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES FOR LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

Indemnification

You agree to indemnify and hold harmless Vera, its affiliates, officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of this Agreement. Vera reserves the right to assume the exclusive defense of any matter subject to indemnification, at your expense. 

A. NonJudicial Resolution of Disputes 

You and Vera agree that most disputes can be resolved quickly and informally. Before initiating arbitration, you should contact Vera’s Customer Service at 1-800-769-1306 to attempt to resolve the matter. Vera will make reasonable efforts to resolve disputes without the need for formal proceedings.

B. Definition of Disputes

For purposes of this Agreement, the term “dispute” means any claim, controversy, or disagreement between you and Vera arising out of or relating to the Service, this Agreement, or any communications between you and Vera. This includes disputes based on contract, statute, regulation, ordinance, tort, fraud, misrepresentation, or any other legal or equitable theory. Disputes do not include claims relating to your Cardholder Agreement, which are governed separately.

C. Binding Arbitration Administered by New Era ADR

Except as otherwise provided herein, disputes will be resolved by binding arbitration administered by New Era ADR in accordance with its Arbitration Rules then in effect. Arbitration will be conducted virtually unless the parties agree otherwise. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

D. Class Action Waiver

You and Vera agree that disputes must be brought in an individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding. 

E. Mass Arbitration Procedures

If twentyfive (25) or more similar claims are filed against Vera by or with the same counsel, the claims will be subject to New Era ADR’s Mass Arbitration Rules. These rules provide for settlement conferences, batching of claims, and other procedures designed to promote efficiency and fairness. You and Vera agree to abide by these procedures.

F. Fees and Expenses of Arbitration 

Consumer filing fees are capped at three hundred dollars ($300). Vera will pay all other administrative and arbitrator fees as required by New Era ADR rules. Each party will bear its own attorneys’ fees and costs, unless the arbitrator awards fees under applicable law.

G. Opt Out Provision

You may opt out of this arbitration provision by sending written notice to Vera within thirty (30) days of accepting this Agreement. The notice must include your name, account number, and a statement that you do not wish to resolve disputes through arbitration. Optout notices should be mailed to 

Vera Inc.,
Attn: Legal Department,
700 W. Saint Clair Ave., Ste. 100,
PMB 500,
Cleveland, OH 44113.

If you opt out, disputes will be resolved in court as provided in Section 17 (Governing Law).

H. Small Claims Court 

You may bring disputes in small claims court if the claims are within that court’s jurisdiction. This provision does not waive Vera’s right to compel arbitration for claims outside small claims jurisdiction.

If any dispute relates in whole or in part to your Credit Account, your Vera World Mastercard®, your Cardholder Agreement, or the Vera Rewards Program, then the Arbitration Agreement in your Cardholder Agreement will govern and control. If a dispute relates solely to your use of the online or mobile services governed by this Online Access Agreement and does not relate to your Credit Account or Cardholder Agreement, then the arbitration terms in this Online Access Agreement will apply.

I. Severability

If any portion of this arbitration provision is found unenforceable, the remaining portions will remain in effect. If the prohibition against class actions is found unenforceable, then the entire arbitration provision will be unenforceable.

J. Rights Preserved

Nothing in this section prevents either party from seeking injunctive or other equitable relief in court to protect intellectual property rights or to prevent unauthorized use of the Service.

General 

All notices, disclosures, and other communications required or permitted under this Agreement will be delivered electronically unless otherwise required by law. Vera may deliver notices by posting them on the Website, sending them via email, or delivering them through the App.

Electronic Delivery and Communication

By using the Service, you consent to receive communications electronically. You are responsible for maintaining a valid email address and ensuring that your device can receive electronic communications. Vera may, at its discretion, provide certain notices in paper form even if you have consented to electronic delivery.

Returned or Unclaimed Information

If electronic communications are returned as undeliverable or if you fail to access them, Vera may suspend or terminate your access to the Service. Vera is not responsible for losses resulting from your failure to receive communications due to outdated or inaccurate contact information.

Address Changes

You must promptly notify Vera of any change in your mailing address, email address, or phone number. You may update your contact information through the Service or by contacting Customer Service at 1-800-769-1306.

Implementation of Notices

Notices are effective when delivered electronically or mailed to your last known address. Notices posted on the Website are effective upon posting.

The Service is subject to U.S. export control laws and regulations. You agree not to use the Service in violation of these laws. The Service is intended for use within the United States. Access from other jurisdictions may be restricted or prohibited. By using the Service, you represent and warrant that you are not located in a country subject to U.S. government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

Amendments to this Agreement

Vera may amend this Agreement at any time by posting updated terms on the Website or App. Your continued use of the Service after such posting constitutes acceptance of the amended Agreement.

Termination of this Agreement

You may terminate this Agreement by discontinuing use of the Service. Vera may terminate this Agreement or suspend your access to the Service at any time, with or without cause, and without prior notice.

Termination of this Agreement, whether by you or by Vera, will not affect any rights or obligations that by their nature should survive termination. Without limitation, the following provisions will survive: ownership and proprietary rights, disclaimers of warranties, limitations of liability, indemnification, dispute resolution (including arbitration and class action waiver), privacy and data use, and governing law.

Assignment

You may not assign this Agreement or your rights under it without Vera’s prior written consent. Vera may assign this Agreement to an affiliate or successor without notice to you.

Proprietary Rights 

All content, trademarks, and intellectual property associated with the Service are owned or licensed by Vera. Nothing in this Agreement transfers ownership of intellectual property rights to you.

Entire Agreement 

This Agreement, together with the Cardholder Agreement, Terms of Use, and Privacy Notice, constitutes the entire agreement between you and Vera regarding online access.

Waiver

Failure by Vera to enforce any provision of this Agreement does not constitute a waiver of that provision or any other provision.

Headings

Headings are for convenience only and do not affect the interpretation of this Agreement.

Governing Law

This Agreement is governed by the laws of the State of Virginia, without regard to conflict of law principles.

Email: care@vera.credit

Mail: Vera Inc., 700 W. Saint Clair Ave., Ste. 100, PMB 500, Cleveland, OH 44113

Phone: 1-8007691306